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Return Policy



  • Product Defective

8bit textile products are produced in small quantities, so except for defective products, product returns are not accepted.

If you receive defective products, please contact the customer service staff within 7 days after receiving the product, and provide information such as "name", "order number", "contact number", "name of returned product", "reason for return" and photo, etc. The Our team member will assist you to exchange the product.

  Customer service email: 8bit.t.d90124360@gmail.com
  Customer Service phone number: 02-2567-3368 #331


  • Exchange Process
Contact the customer service → confirm that the product can be returned → prepare the complete product → provide the receiving time, contact information and address → collect the logistics entrusted by the store → the store will send out the replacement product.


  • Exchange Notes
The replacement product must be unused and free from damage or failure caused by non-human defects; please keep the complete original packaging (including the outer packaging carton and bag), otherwise the replacement will not be accepted.

8 bit reserves the right to make the final decision on whether the product is eligible for return or exchange service.